Something is not working
Tell us what you were trying to do and what happened instead, and attach a screenshot of what you saw. The support form on the help page takes all of that in one go.
Open the support formGood things start with a conversation.
We are a family of three, not a call centre. There is one address, hello@ducksinarow.app, and one of us reads everything that arrives at it, usually the same person who wrote the code you are asking about.
A question, or an idea
Something you wish the app did, something that felt wrong, or a story about what worked at your house. We read all of it.
hello@ducksinarow.appPrivacy and your information
What we keep, where it lives, and how to have it deleted. The privacy policy answers most of it; this is for what it does not.
hello@ducksinarow.appPartnerships
Schools, family services, or anyone who thinks their people would get something out of this. Tell us who you look after.
hello@ducksinarow.appPress and media
Writing about family organizers, small Canadian software, or apps built at a kitchen table. We have artwork and we will answer questions.
hello@ducksinarow.appBilling and subscriptions
A charge you did not expect, a plan you want to change, or a cancellation that did not go through. We will sort it out.
hello@ducksinarow.appWhat to expect
A real answer, from a person.
There is no ticket number and no bot. We try to answer within a couple of days, and sooner when something is broken. If we cannot help we will say so plainly rather than leaving you waiting.
- One of the three of us reads every message
- Usually answered within two days
- No ticket numbers and no canned replies
One small thing
Please do not send us secrets.
Never put a password, a bank detail or a private family document in an email to us. We will never ask for any of them, and we do not need them to help. If we need to see something, we will tell you a safe way to show us.
The privacy policy says what we keep and why, in plain words.
Or look here first